Casey BMW deal process

Keep every deal moving from agreement through release.

Find the right contacts, required steps, fees, transport details, and release rules in one quick reference.

Broker-to-dealer use onlyDo not share employee cell phone numbers with clients.
01

Communication

Points of contact

Management TeamShared inbox
bmw_managers@caseyauto.com
Finance teamShared inbox
bmwfinance@caseyauto.com
Dennis GrantGeneral Sales Manager
dennis_grant@caseyauto.com757-639-5564
Thomas CahoonUsed Car Manager
thomas_cahoon@caseyauto.com757-871-7521
JonHenry GarciaNew Car Manager
jonhenry_garcia@caseyauto.com757-692-1431
Darrin EllisInventory & Transport
d_ellis@caseyauto.com757-209-1385
Trey LeggettFinance Manager
trey_leggett@caseyauto.com757-915-0939
Chaz HobackFinance Manager
chaz_hoback@caseyauto.com757-715-7184
02

Before contracting

Deal requirements

  1. 1
    Verify identity

    An ID verification link is sent to every customer.

  2. 2
    Complete the finance handoff

    After terms are agreed upon, Casey BMW assigns a finance manager and notifies the broker. Every customer must speak with that manager.

  3. 3
    Complete paperwork

    Contracts, DMV forms, and all other documents must be signed and in house.

  4. 4
    Receive release approval

    Only the assigned finance manager or GSM may approve release.

03

Vehicle pickup

Transport & release

Using Montway

Montway Auto Transport is Casey BMW's transport partner. A tracking link is available after transport is activated.

Using another carrier

Email the carrier name and a copy of the driver's license before pickup. The vehicle will not be released without both.

Send transport details

Email every transport item to both BMW Managers and Darrin Ellis. Darrin is the primary transport contact, and the managers inbox does not include him.

04

At a glance

Fees & hours

Known fees

Processing fee$899
Out-of-state DMV processing$254

Business & transport hours

Monday–Friday
9 AM–8 PM
Saturday
9 AM–7 PM
Sunday
12 PM–5 PM